Operative Centers
(Branches)
Models that facilitate the progressive growth of the network, with high competitiveness and flat investment.
Below is the detail of some Operative Centers developments implemented by the professionals of Shocron Benmuyal & Associates in different companies and countries. These developments are implemented within the framework of the Management Processes and not in isolation, which guarantees the achievement of the results sought by the company.
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EFFICIENT CENTERS MANAGEMENT MODEL
Shocron Benmuyal & Associates places special emphasis on the development and growth of companies, and in many cases the efficiency of their centers (branches, post-sales points, etc.) is fundamental to multiply them in a profitable and agile way. In this context, we develop models that have been implemented and tested in different countries and activities.
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CENTER OPENING MODEL
Shocron Benmuyal & Associates designs for each company a tailor-made model for the opening of centers, adjusting them to the activity, projection and available resources. It is so powerful that even in times of crisis part of the strategy has been new openings when the rest of the competition opted for closures. Investment, Flow, Profitability, and Results are the key points.
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STRATEGIC MAP
Shocron Benmuyal & Associates version of a Strategy Map allows analyze, agree and communicate the way to achieve the objectives through a clear identification of the partial goals to be developed inside and outside, the changes to be made, the people responsible for these actions and, together with it, how to apply tracking and corrective actions.
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MOVING STRATEGIES INTO ACTION
The key to a strategy is not to be brilliant or perfect (perfect never happens), but rather to be able to be implemented by the company in the hands of its own people. The goal is not to have great ideas the goal is to achieve spectacular results, for which SB&A Management’s tools are always tailored to each process and company so that goals become results.
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PROFITABILITY BY OPERATING CENTERS
Reaching the customer is crucial, and in a large number of business activities this requires an increasing number of Operating Centers. In this situation, the profitability of these units is fundamental because it will define the success or failure of each operation and the company itself. One of SB&A Management’s expertise is its profitability models for these units.
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GROWTH AND DEVELOPMENT OF OPERATING CENTERS
SB&A Management’s Growth and Development models for operational centers (commercial, technical, logistic, etc.) include the determination of targets, resources, flows to achieve them, remuneration systems and success incentives for their management, as well as the operational, financial, logistic and information systems interrelationships with their head office.
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CUSTOMER PORTFOLIO DEVELOPMENT
An essential aspect why companies open centers is to retain and capture clients, however, they usually do not have a systematic and consistent management of these accounts. SB&A Management’s Portfolio Development model for operating centers is aligned to the strategic profile of each center model and the peculiarities of each business model.
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CROSS SELLING AND LOYALTY
The loyalty and fidelity of portfolios is fundamental and the arrival and maintenance of each client implies a very high economic and emotional cost. SB&A Management’s cross selling models implemented in each company aim at productivity and resource efficiency, maximizing not only the company’s investment but also the client’s profitability.
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BRAND DEVELOPMENT
Usually a brand of an expanding company is stronger in its places of origin, where it has been in place for longer and where it concentrates executives, dedication and experience, and is more complex to sustain in the operational centers. SB&A Management’s general brand model and local adjustment is oriented to generate presence and results based on the commitment with its environment and the loyalty of its clients.
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TEAMWORK
The development of teamwork is a combination of adequate tools on a daily basis with systematic work models and understanding the points to be improved in the teams. For this SB&A Management has monthly follow-up models with clear results and playful activities as accelerators of change when the conditions recommend it or for higher evolutions.
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LEADERSHIP AND MIDDLE MANAGEMENT
Middle management and leadership usually requires incentives, which are then adequately transferred to daily management. Shocron Benmuyal & Associates prepares, tailor-made for the companies in process, the combination of recreational activities and formal tasks to stimulate and achieve the changes required to reach the desired objectives.
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COMPETITION AND MARKET MANAGEMENT
All companies talk about competition and the market, but it is generally treated as something external to the company and therefore the understanding of its dynamics is distorted by the stereotypes that the company itself has formed over the years. Shocron Benmuyal & Associates models of competition and market analysis, combining formal and playful tools, rationalize situations by removing harmful preconceptions.
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CUSTOMER DEVELOPMENT
An obvious and fundamental factor in any company’s growth process is to have more customers and greater alignment between supplier and customer. Shocron Benmuyal & Associates customer development models work on three basic pillars: greater focus of the company on customers, customer training so that they get more benefit from what they get, and a higher number of customers with the same profile.
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COMMERCIAL DEFAULTERS MANAGEMENT
Commercial default is an active client who does not pay in terms for a short time. At Shocron Benmuyal & Associates we have applied models in different activities and we understand that should be treated with tools that are tailored to each activity, understanding the flow dynamics of each customer segment, with mechanisms to maintain the business relationship and that the problem does not escalate.
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CRM
Customer relationship management is not only about knowing who the customer is, but also about having a canned application. SB&A Management’s CRM processes are integrated with existing applications in each company and/or generate their own external support, to provide contact and decision making staff with the necessary elements to work towards corporate and specific objectives.
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LOYALTY SYSTEMS
Loyalty systems cannot be a simple assignment of points. At Shocron Benmuyal & Associates we understand the concept as something much more complex and dynamic, that interacts with CRM and Customer Experience, that must be recreated annually to generate real value, and that represents an investment that must give results and consolidate the relationship with the client over the years.
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CUSTOMER EXPERIENCE
Regardless of whether it is about products or services, whether it is BtoB or BtoC, providing an adequate customer experience is fundamental. Shocron Benmuyal & Associates develops together with the teams of each company the elements that make the difference, seeking to focus on the pillars of value of the organization and achieve a higher standard than the competition.
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PROFITABILITY PER CUSTOMER
Customers are the most rational and necessary source of income for companies and define their survival and growth. SB&A Management, based on the experience that each client can be very profitable or very harmful if its performance is not properly measured, develops revenue and incremental cost models to achieve a management of this key aspect.
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BUSINESS INTELLIGENCE
Business Intelligence models and tools require a special design and maintenance that is not exclusive of systems or strategy, but of the combination of both, since they are focused on the creation of knowledge, through the analysis of existing data. Shocrón Benmuyal & Associates has a long trajectory in the design of BI models applied to business strategy and management, optimizing the use and rationalizing the investment.
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COMMERCIAL MANAGEMENT TOOLS
Growth and expansion processes require monitoring and business management tools tailored to the strategy being implemented. Its use is not standard or permanent, but applied, and therefore SB&A Management collaborates with the systems teams of each company in its design and implementation, and thereby provide decision-making with the elements to optimize management.
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IT LOGISTICS
The increasing development of more operational centers, branches, remote positions, automations, and most of the activities for the growth of the same ones, presents the challenge in the existing systems to follow the growth with its IT infrastructure. Shocron Benmuyal & Associates includes in many of its processes the support to the systems teams to detect improvement opportunities and optimize investments.
Market Expansion
The challenges of management models that include expansion as part of their bottom-line growth.
DETAIL BY INDUSTRIES
Below you can see a detail of experience for each industry in actions implemented within the framework of the Shocron Benmuyal & Associates‘ Management Processes, as well as the specific activity areas within that industry and from what year companies of that particular activity started.